Delivery & Returns
Delivery
Shipping costs
- Orders below €150: €9.90 standard shipping per order
- Orders of €150 or more: free standard shipping
Shipping costs are shown at checkout before you place your order.
Delivery time
Estimated delivery is 4–6 business days from order placement.
Packaging
Every order is carefully packed and protected for delivery.
Damage in transit
If a parcel arrives visibly damaged, please report it to the carrier if possible and let us know at info@zummane.com. This does not affect your statutory rights.
Returns and Withdrawal
Your right of withdrawal
As a consumer, you can withdraw from your purchase within 14 days without giving a reason. Full details, including when the period begins, are provided in our Right of Withdrawal.
How to start a return
- Let us know within the withdrawal period. Email info@zummane.com with your order number, or use our online form, Withdraw from Contract. A clear statement is enough. You don't need to give a reason.
- We'll email you a prepaid return shipping label and instructions.
- Pack the item securely, in its original packaging if possible, and send it back within 14 days of notifying us.
Return shipping costs
When you use our prepaid label, a return shipping charge of €6.90 will be deducted from your refund. This charge covers transport only. We do not charge handling or restocking fees.
Refunds
Refunds are made to your original payment method within the time limits set out in our Right of Withdrawal.
After your return has been received and inspected, we typically issue the refund within 10 business days, subject to the applicable statutory deadlines.
Damaged, defective or incorrect items
If an item arrives damaged or defective, or you received the wrong item, please email info@zummane.com with your order number. The €6.90 return shipping charge does not apply in these cases, and we'll arrange the next steps with you. Your statutory warranty rights apply.
Your statutory rights
This information does not limit your statutory rights. The binding terms are set out in our Right of Withdrawal and Terms and Conditions.
Questions
Write to us at info@zummane.com.